Refund Policy

1. 14-Day Money-Back Guarantee

We offer a full refund within 14 days of your first paid subscription purchase. If you are not satisfied with PawIQ Premium or Family plan for any reason, contact us within 14 days of your initial payment and we will issue a complete refund — no questions asked.

This 14-day guarantee applies to:

• First-time Premium plan subscribers
• First-time Family plan subscribers
• Users upgrading from a free trial to a paid plan for the first time

2. Refunds After 14 Days

After the 14-day window, subscription payments are non-refundable. This includes:

• Renewal charges for existing subscriptions
• Charges for plan upgrades (e.g., monthly to annual) after the initial 14-day period
• Partial months or unused time remaining in a billing cycle

If you believe you were charged in error or have an exceptional circumstance, please contact us at hello@pawiq.pet and we will review your case individually.

3. Free Trial

PawIQ offers a 14-day free trial on paid plans for new users. You will not be charged during the trial period. If you cancel before the trial ends, you will not be billed. If you choose not to cancel, your subscription will begin automatically at the end of the trial and the standard refund policy applies from that billing date.

4. How to Cancel

You can cancel your subscription at any time by:

• Going to your Account Settings in PawIQ and selecting "Cancel Subscription"
• Emailing us at hello@pawiq.pet with your account email and cancellation request

Cancellation requests submitted by email will be processed within 1 business day.

5. What Happens After Cancellation

When you cancel your subscription:

• You retain full access to your paid plan features until the end of the current billing period
• At the end of your billing period, your account automatically moves to the free plan
• Your data is never deleted — all your pets, health records, and documents remain accessible on the free plan
• Free plan limits apply for adding new content (1 pet, 5 documents)
• If you had a Family plan, family member access to your pets is removed at expiry

6. How to Request a Refund

To request a refund within the 14-day window:

1. Email hello@pawiq.pet with the subject line: "Refund Request"
2. Include your account email address and the date of purchase
3. Briefly describe the reason for your refund request (optional but appreciated)

We will confirm receipt of your request within 1 business day and process approved refunds within 5–7 business days. Refunds are issued to the original payment method.

7. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving issues quickly and fairly. Initiating a chargeback without contacting us may result in suspension of your PawIQ account while the dispute is under review.

8. Contact Us

For refund requests, cancellations, or billing questions, please reach out: